Head to head · F&B / Bubble Tea✓ VERIFIED · 2026-07-12
Chatime vs Hilton: units, growth & AI adoption
Hilton leads on AI adoption (79/100 vs 51/100), while Hilton is the larger system by unit count (7,600+ vs 1,200+). Chatime is growing faster year-over-year (+7.2%). Data verified Q3 2026.
| Metric | Chatime | Hilton |
|---|---|---|
| Sector | F&B / Bubble Tea | Hospitality |
| Headquarters | Taiwan | USA |
| Units (approx.) | 1,200+ | 7,600+ ◂ |
| Unit growth YoY | +7.2% ◂ | +4.5% |
| AI Adoption Score | 51/100 | 79/100 ◂ |
| Operations AI | 48 | 76 ◂ |
| Marketing AI | 60 | 82 ◂ |
| Training AI | 42 | 72 ◂ |
| Data infrastructure | 54 | 84 ◂ |
| Region | APAC | North America |
| Index rank | #43 | #6 ◂ |
Chatime
One of the largest bubble-tea franchises globally; AI use emerging in loyalty personalization and store-level demand planning.
FULL CHATIME PROFILE →Hilton
Connected Room, AI revenue management, and a mature data stack across a mostly franchised system.
FULL HILTON PROFILE →Franchise Intelligence Index
Compare every tracked system — full benchmarks, updated quarterly.
SOURCE: FRANCHISEPULSE FRANCHISE INTELLIGENCE INDEX, Q3 2026 · FREE TO CITE WITH ATTRIBUTION + LINK