Head to head · QSR / Coffee & Bakery✓ VERIFIED · 2026-07-12
Dunkin' vs IHG Hotels: units, growth & AI adoption
IHG Hotels leads on AI adoption (74/100 vs 61/100), while Dunkin' is the larger system by unit count (13,200+ vs 6,300+). IHG Hotels is growing faster year-over-year (+3.8%). Data verified Q3 2026.
| Metric | Dunkin' | IHG Hotels |
|---|---|---|
| Sector | QSR / Coffee & Bakery | Hospitality |
| Headquarters | USA | UK |
| Units (approx.) | 13,200+ ◂ | 6,300+ |
| Unit growth YoY | +2.7% | +3.8% ◂ |
| AI Adoption Score | 61/100 | 74/100 ◂ |
| Operations AI | 58 | 72 ◂ |
| Marketing AI | 70 | 76 ◂ |
| Training AI | 54 | 68 ◂ |
| Data infrastructure | 62 | 78 ◂ |
| Region | North America | Europe |
| Index rank | #27 | #10 ◂ |
Dunkin'
Loyalty-led AI adoption: strong personalization on the app and media buying, lighter on kitchen and field-ops automation.
FULL DUNKIN' PROFILE →IHG Hotels
Holiday Inn parent with strong Greater-China franchising; AI concierge (with Google) and revenue-management systems across the estate.
FULL IHG HOTELS PROFILE →Franchise Intelligence Index
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SOURCE: FRANCHISEPULSE FRANCHISE INTELLIGENCE INDEX, Q3 2026 · FREE TO CITE WITH ATTRIBUTION + LINK