Home Services✓ VERIFIED · 2026-07-12
Neighborly franchise: AI Adoption Score 59/100
Neighborly (Home Services, headquartered in USA) operates 5,500+ units with +2.0% year-over-year unit growth, and scores 59/100 on the FranchisePulse AI Adoption Score for Q3 2026 — ranking #35 of 56 tracked franchise systems.
The world's largest home-services franchisor — 28 brands across North America and Europe, 19 of them in the US, all 19 ranked on Entrepreneur's 2026 Franchise 500. AI adoption is real but consumer-app-led: the customer side is further along than franchisee training. Growth figure is a conservative estimate; Neighborly does not publish a system-wide unit growth rate.
| Sector | Home Services |
| Headquarters | USA |
| Units (approx.) | 5,500+ |
| Unit growth YoY | +2.0% |
| Region | North America |
| Founded | 1981 |
| AI Adoption Score | 59/100 · rank #35/56 |
| Last verified | 2026-07-12 |
AI Adoption Score breakdown
Operations AI60/100
Marketing AI66/100
Training & Support AI44/100
Data Infrastructure62/100
EDITORIAL METRIC · METHODOLOGY: franpulse.ai/data/franchise-ai-adoption-rate
Where Neighborly uses AI today
- — Neighborly AI in the redesigned consumer app, learning each home's profile to drive personalised reminders and seasonal checklists (June 2026)
- — AI-supported customer engagement rolled out across brands
- — Smarter scheduling systems and improved CRM functionality for franchise owners
- — Performance-visibility tooling aimed at conversion, downtime and first-time-fix rates
- — Cross-brand routing that matches a homeowner to the right brand in the network