The UPS Store franchise: AI Adoption Score 55/100
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Each figure links to the page that states it. Official: the company’s own filing, or the body that compiles the figure. Press · cross-check: a media report to check against the original. Not yet sourced: unit growth. The AI Adoption Score is FranchisePulse’s own editorial metric.
The UPS Store (Business Services, headquartered in USA) operates 5,500+ units with +1.8% year-over-year unit growth, and scores 55/100 on the FranchisePulse AI Adoption Score for Q3 2026 — ranking #43 of 58 tracked franchise systems.
Independently owned network run under The UPS Store, Inc. Parent UPS discloses growing AI use across its logistics operations enterprise-wide (FY2025 10-K), but no AI use is documented at the store level. Stores did gain network-wide RFID-enabled shipping labels in 2025.
5,500 UPS Store locations received RFID labelling in 2025 (parent UPS's own count of the network)
United Parcel Service, Inc. — Form 10-K, fiscal 2025 (filed 17 Feb 2026) ↗Officialreviewed 2026-09-16| Sector | Business Services |
| Headquarters | USA |
| Units (approx.) | 5,500+ |
| Unit growth YoY | +1.8%Source pending |
| Region | North America |
| Founded | 1980 |
| AI Adoption Score | 55/100 · rank #43/58 |
| Figures last reviewed | 2026-09-16 |
AI Adoption Score breakdown
EDITORIAL METRIC · METHODOLOGY: franpulse.ai/data/franchise-ai-adoption-rate
How to read The UPS Store’s score
At 55/100, The UPS Store sits 0 points above the Business Services average of 55 and 8 below the 58-system index average of 63. It ranks #3 of 5 in its sector on AI, and #3 by unit count.
Data infrastructure leads at 60 and training & support AI trails at 50, a 10-point spread. Data infrastructure is 6 ahead of operations AI. Unit growth of +1.8% is 0.2 points below the sector median of 2%.
| Pillar | The UPS Store | Business Services avg | Gap |
|---|---|---|---|
| Operations AI | 54 | 56 | -2 |
| Marketing AI | 52 | 54 | -2 |
| Training & Support AI | 50 | 48 | +2 |
| Data infrastructure | 60 | 59 | +1 |
BUSINESS SERVICES AVERAGES · 5 SYSTEMS · INDEX SUB-SCORES ONLY
Where The UPS Store uses AI today
- —Parent UPS Inc. discloses rising AI use across its logistics operations, customer experience, and decision-making enterprise-wide (FY2025 10-K); not shown to be specific to The UPS Store retail network.
- —RFID labeling extended to all 5,500 store locations plus RFID readers on U.S. package cars (FY2025 10-K) -- a tracking/labeling upgrade, not an AI system.